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What these terms cover. These are the terms and conditions on which Hostladder Limited (“Hostladder”) supply services to you. All terms are effective from the date of your electronic submission of order.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Amendment of Terms. Hostladder may at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. We will notify you by email 30 days in advance of any changes to our services. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided when placing your order. Please note we will never ask for your password. If you are unsure of a caller's identity, please contact us directly using the telephone number displayed on our homepage. If there are wider service issues or scheduled maintenance we need to inform you, we may alternatively update our status page at status.Hostladder.com.
How we will accept your order. Placing an order on our website does not guarantee acceptance of your order. Our acceptance of your order will take place after your order is placed at the point you receive confirmation that your order has been fulfilled. At this point a contract will come into existence between you and us. Payment must be received before any services will be provided.
If we cannot accept or fulfil your order. If we are unable to accept or fulfill your order, we will inform you of this and refund any money paid you have paid to us. Examples include when a domain name is unavailable, a registry charges a non-standard price, or a transfer is not possible.
Account Details. In order to access our services you will be asked to create an Account. You may be allocated a username and password when your order is placed. We reserve the right to change any username or password allocated to you. Any changes will be notified to you in writing. You warrant to Hostladder that all information submitted is true, accurate and complete. You are solely responsible for activities on your Account. You must keep your login details secure and notify us immediately of any unauthorised use.
Domain Registration. We make no representations as to the availability of a domain. A Domain will always be registered in or transferred into your name, not Hostladder. WHOIS data must be accurate. Domains may be taken offline if data cannot be verified. Registrars may be changed at our discretion.
For applicable gTLDs you agree we act as a Designated Agent under ICANN’s Transfer Policy and authorise us to approve registrant detail changes.
Checking the registration/renewal. Our service is limited to forwarding your order to the registry. You are responsible for confirming successful registration, renewal or transfer.
Third Party terms and conditions. Domain registration is subject to registry and ICANN terms. You agree to comply fully and indemnify us for any breach.
Domain Renewals. We endeavour to auto-renew domains unless cancelled or set to manual renewal. No renewal occurs without valid payment.
Detail of renewal. Renewals are charged at the prevailing rate and usually renewed for the same duration. Payment may be taken up to 7 days prior to expiry.
Domain Transfers and Ownership Terms. Ownership is determined via WHOIS. Evidence may be requested. We may refuse transfers without valid consent.
Basis of Transfer. You are responsible for unlocking domains, providing auth codes and approvals.
Transfer Restrictions. Some transfers add one year or may be restricted by registry limits.
Expired Domains. Domains not renewed expire and may enter grace or redemption periods. Domains may be parked, auctioned, transferred or lost.
Where allowed, renewal during the Grace Period restores ownership. After the Grace Period, redemption fees may apply. No recovery is guaranteed.
.UK Domains. Managed by Nominet UK under their terms: https://www.nominet.uk/go/terms
Free Domain Offer. Some packages include a free domain for one year. Future renewals are chargeable.
Purpose of Services. Services are for website and email hosting only. Non-hosting workloads are prohibited on shared servers.
Suitability of Hosting Environment. “Unlimited” services are subject to resource usage limits.
Unlimited Allowances. Subject to fair use. Excessive usage may require upgrades.
Service Needs. Inadequate services may require migration or suspension.
Migration Service. Best-effort only. You remain responsible for verification.
Changes to hosting environment. We may make upgrades, provider changes or regulatory adjustments.
Upstream Providers. You agree to upstream provider terms including export laws.
CDN and Bandwidth Usage. CDN usage may be required in high-cost regions.
No Guarantee. No DDoS protection unless explicitly purchased.
Service uptime. Target uptime is 99.9% excluding maintenance or external events.
Backups. Twice-daily backups are best effort. You must maintain your own backups.
Disruption to Services. We are not liable for disruptions outside our control.
Service costs. Displayed on our website.
When we will provide services. Until expiry or termination.
Failure to provide information. May result in termination or additional charges.
Suspension reasons. Technical issues, law, breach, claims or financial risk.
Rights during suspension. Refunds may apply unless suspension is due to breach.
Non-payment. Services may be suspended until payment is cleared.
You are responsible for all content, scripts and data. Illegal, abusive, infringing or harmful content is prohibited.
SMTP is for normal communication only. Spam is strictly prohibited.
You are responsible for all website content and legal compliance worldwide.
You may cancel before renewal via the client area.
Money back guarantee. First term only, excluding domains and servers.
We may terminate for breach, non-payment or service withdrawal.
Prices are shown at checkout. VAT applies where applicable.
Late payments incur interest. Chargebacks incur fees.
Liability is limited as permitted by law.
Used only as set out in our Privacy Policy.
This contract is governed by English law and English courts.
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