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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up menu will show up. It comprises comprehensive information about all the operations that you can carry out on that particular page. Each context menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of educational video clips clarifying how to work with our Control Panel. They're intended for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our comprehensive FAQ section, which covers questions asked by real people and offers real solutions. We periodically update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a fantastic team of technical support engineers available 24x7x365 and ready to help you with any problem. Each trouble ticket you submit will be responded to within 1 hour (the average trouble ticket response time is just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 265071

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com